Cincinnati
 

Frequently Asked Questions

Cincinnati FAQ

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits for Season Subscribers!  If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production for free. There is no fee for your exchange within any given production; however, when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

Non-subscribers who have purchased their tickets through Broadway in Cincinnati or the Aronoff Center box office may exchange their tickets for another performance of the same production as well, but this service is subject to a per ticket exchange fee. Tickets purchased through Group Sales may not be exchanged. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

There are three ways that Subscribers can exchange your subscription tickets: by mail, by phone, or in person at the Aronoff Box Office. Tickets must be exchanged by the close of business the day before your regular performance and by Friday at 4pm for Saturday and Sunday performances. Mail tickets to Broadway in Cincinnati, 650 Walnut Street, Cincinnati, OH 45202, or call our subscriber hotline at 800.294.1816. For phone exchanges, you must have tickets in hand so please have them available when you call. If you need additional help, please call us at 800.294.1816.


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I've lost my ticket to one of my scheduled performances. What can I do?

Please call Broadway in Cincinnati at 513.241.2345 or 800.294.1816 [Monday through Friday 9 am to 5 pm] with your account number as soon as you realize that you have misplaced your ticket(s).

You will be asked to fax or mail a letter requesting that these tickets be printed. This letter must be signed by the account holder and include your account number. We will confirm your seating and have your tickets waiting for you at the Will Call window at the theatre. You may also have your tickets reprinted in person at our Aronoff Center Box Office, but the account holder must bring identification. To guarantee ticket insurance, extra tickets should always be ordered through our Season Subscriber Ticketing Service Hotline at 800.294.1816 [M-F, 10am-5pm], through this website or CincinnatiArts.org, or in person at the Aronoff Center box office.


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Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by Broadway in Cincinnati?

Please check out the options here on our website for answers to all your questions. For additional information on the Aronoff Center or for directions, click here. If you still can't find the answer, email us . or call us at 513.241.2345 [M-F 9am - 5pm].


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I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

A Broadway show makes a great outing, event or fundraiser!  If you have a party of 10 or more, you can get more information here, or call our Group Sales office at 513.369.4363.


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Where do I sent my completed renewal form and payment information?

You’ll receive a pre-addressed envelope with your renewal materials.  If you have any questions, give us a call at 800.294.1816.


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Do I have to pay for the entire season at once?

Another benefit of being a subscriber is that at renewal time, you can elect to pay for your subscription with 3 easy payments. Just get your renewal to us before the deadline and mark the Easy Payment Plan option of the renewal form. This payment plan is only available using a valid credit card with an expiration date which extends past the final payment date. If you are asking for a change to a higher priced night or location, please make the payment for the lower amount. If we are able to process your request the second and third payments will be higher. Please refer to your renewal form for pricing information. Please note that the payment plan is available for a limited amount of time following the subscription on-sale, and may not be available for subscriptions purchased later in the year.


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When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only person who may access information or order additional tickets tied to a subscription account is the person whose name is on the account. We are happy to provide additional tickets to any Broadway in Cincinnati show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account will be strictly enforced.


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Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Yes! Tickets can be exchanged ahead of time. You can make exchanges after you've received your confirmation letter in late spring, which will give you the date exchanges will start. Please note that there is a hiatus on exchanges for a couple weeks each summer while the season ticket packets are printed. Exchanges can be processed again as soon as you receive your ticket packet in the mail. Exchange information will be in your handbook which will come with your Season tickets.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before the season tickets are printed. Complete address and contact information of the parties' involved need to be included with this request.  The original Season Subscriber must submit the request in writing to the Broadway in Cincinnati office at the Aronoff Center, 650 Walnut Street, Cincinnati, OH 45202 or email it to Broadway in Cincinnati Customer Service.


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I have already seen one of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap a Show program. Please call 513.241.2345 or 800.294.1816 for further information.


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

Broadway Across America is now available in over 40 cities, including the nearby cities of Louisville, Columbus, and Indianapolis, as well as Florida cities like Fort Lauderdale, Orlando, Tempe, Miami and Jacksonville. We want you to enjoy a full season of Broadway. Please call the Season Subscriber Service Hotline at 800.294.1816 [M-F 10am to 5pm], to see if your secondary home city qualifies.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.


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If I change my mind, can I cancel the season subscription and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and sent to: Broadway in Cincinnati Cancellations, Aronoff Center, 650 Walnut Street, Cincinnati, OH 45202.


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.


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I would like to change my Season package seating. What do I need to do?

We’re happy to help!  Changes to your account can be requested by mail or online during the renewal process only. If you are mailing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance.

In order to try to accommodate a seat upgrade, you must renew your season account by the renewal deadline. All change requests are handled by order of the date received. We try our best to honor each request. However, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. If your request is not available, we’ll keep you in your current seats.


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I've moved recently, how do I change my address?

Address changes can only be made by the account holder. If you are relocating, please log on to My Broadway Account to update your information. You may also send a letter including your Broadway in Cincinnati account number, your old and new address and telephone change (if applicable) and mail it to Broadway in Cincinnati, 650 Walnut Street, Cincinnati, OH 45202. We are not responsible for items not forwarded by the post office.


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At what age can children attend shows?

Restrictions vary by show, but every person must have a ticket (children may not sit in parents’ laps.) While some of our shows are for mature audiences, we find it’s best to leave it up to parents to decide if a show is appropriate for their children.  For more information on age recommendations for specific shows, visit each show’s overview page or see our Family Guide.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. Unfortunately we are not able to honor unused tickets for a missed performance. Tickets must be exchanged by 4pm the day before your regular performance and by Friday at 4pm for Saturday & Sunday performances. No refunds can be given for missed performances.


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Group Sales FAQs

How many people constitute a group?

Group minimums vary by performance, but generally groups are of 10 or more. See show pages for specific minimums.


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Are there Discounts available for Groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket. Call 513.369.4363 for more info.


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Do I save any fees by booking a group?

Yes, one of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group.


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Are there Student or Senior rates available to the show?

Many performances do offer a special rate to student and senior groups. Please call or email your group sales manager at 513.369.4363 to discuss the various options available to your group.


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What happens if our schedule changes and we can no longer make it to the show?

While group tickets are non-refundable once purchased, we may be able to exchange your tickets for a different night based upon availability*. Please contact your group sales managers for more details.

*Price increases may apply


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What if the show is cancelled?

If a show is cancelled due to unforeseen events, your group will be given the option of switching performances to attend a different night or you may have a full refund issued to you.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!


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Do you have any local restaurant suggestions?

The Aronoff Center is located within a short walk of many great restaurants in Downtown Cincinnati. The following websites will give you some guidance on where to go.

Downtown Cincinnati Inc

Cincinnati USA


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Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations, check out our Family Guide. or contact your group sales manager to discuss the show content.


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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your group sales manager can give you more details on the payment options upon reservation.


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What if I reserved 35 tickets but only need 32?

Not a problem! You are more then welcome to adjust your group numbers as needed up until the agreed upon final payment date.


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What if I reserved 35 tickets and really need 40?

No problem again! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We’ll do our best to get them as close as possible to the rest of your group, but sometimes availability prevents us from doing so.


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Does my group all have to sit together?

Not at all. As long as you have met the group minimum of tickets, your group may spread out throughout the theatres various pricing levels. Some group members will love the close up experience, while others love a nice mid balcony view. No matter where you sit though, you’ll be sure and have a wonderful time.


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Can I save money by coming in to pick the tickets up?

No need to trouble yourselves with a trip down to the office. We will mail you your tickets or leave them at will call at no additional charge. Feel free though to pop in and say hi anytime you are downtown!


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Where is the Broadway Group Sales office located?

The office is located in the Administrative offices in the Aronoff Center.  Enter the Building on 7th Street (next to Busken) between Walnut Street and Main Street.  We are located on the 3rd floor.


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I’ve lost my tickets. What can I do?

This is a scary feeling, but take a deep breath and relax because we can re-print your tickets for you. If you have lost your seats or they have been stolen, we can reprint them and leave them for you at will call the night of the show. The old tickets will be voided out to ensure no one else uses your ticket to see the show.


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How long is the show?

Run times vary per performance. Generally shows run about 2hr and 30min including intermission. Please see the individual show page for exact run times.


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How do I get THOSE seats?

While we would all love to have seats in the first few rows, it isn’t always possible due to our many season ticket holders. Rest assured though, that your seats will be the very best available at the time of reservation.


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Contact Us

If your question has not been answered, please contact Broadway in Cincinnati Customer Service so that we may be able to speak with you personally.

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