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This is one of the best benefits for Season Subscribers! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production for free. There is no fee for your exchange within any given production; however, when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.
Non-subscribers who have purchased their tickets through Broadway in Cincinnati may exchange their tickets for another performance of the same production as well, but this service is subject to a per ticket exchange fee. Tickets purchased through Group Sales may not be exchanged. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
There are three ways that you can exchange your tickets; by mail, by fax, or in person at the Broadway in Cincinnati Office. Tickets must be exchanged by the close of business the day before your regular performance and by Friday at 4pm for Saturday and Sunday performances. Mail tickets to Broadway in Cincinnati, 120 E. 4th Street, Cincinnati, OH 45202, or fax your tickets to 513.369.4362. If you need additional help, please call us at 800.294.1816.
Please call Broadway in Cincinnati at 513.241.2345 or 800.294.1816 [Monday through Friday 9 am to 5 pm] with your account number as soon as you realize that you have misplaced your ticket(s).
You will be asked to fax or mail a letter requesting that these tickets be printed. This must signed by the account holder and must include your account number. We will confirm your seating and we will have your tickets waiting for you at the Will Call window at the theatre. You may also have your tickets reprinted in our Cincinnati office, but the account holder must bring identification. To guarantee ticket insurance, extra tickets should always be ordered through our Season Ticket Holder Ticketing Service Hotline at 800.294.1816 [M-F, 10am-5pm], through this website or Ticketmaster.com, or in person at the Broadway in Cincinnati box office.
We understand that emergencies happen. Unfortunately we are not able to honor unused tickets for a missed performance. Tickets must be exchanged by 4pm the day before your regular performance and by Friday at 4pm for Saturday & Sunday performances. No refunds can be given for missed performances.
Restrictions vary by show, but every person must have a ticket (children may not sit in parents’ laps.) While some of our shows are for mature audiences, we find it’s best to leave it up to parents to decide if a show is appropriate for their children. For more information on age recommendations for specific shows, visit each show’s overview page.
Address changes can only be made by the account holder. If you are relocating, please log on to My Broadway Account to update your information. You may also send a letter including your Broadway in Cincinnati account number, your old and new address and telephone change (if applicable) and mail it to Broadway in Cincinnati, 120 E. 4th St., Cincinnati, OH 45202, or fax it to 513.369.4362. We are not responsible for items not forwarded by the post office.
We’re happy to help! Changes to your account can be requested by mail, fax, or online during the renewal process only. If you are mailing or faxing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance.
In order to try to accommodate a seat upgrade, you must renew your season account by the renewal deadline. All change requests are handled by order of the date received. We try our best to honor each request. However, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. If your request is not available, we’ll keep you in your current seats.
Yes, you can give your seats to a friend. You just need to fill out the Add/Split form with your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This must be signed by the original Season Ticket Holder.
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and sent to: Broadway in Cincinnati Cancellations, Mercantile Center, 120 East Fourth Street, Cincinnati, OH 45202. Fax: 513.369.4362.
Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and return in a later season, you will be seated with the best available locations at that time.
Broadway Across America is now available in over 40 cities. We want you to enjoy a full season of Broadway. Please call the Season Subscriber Ticketing Service Hotline at 800.294.1816 [M-F 10am to 5pm], to see if your secondary home city qualifies.
We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our exchange program. Please call 513.241.2345 or 800.294.1816 for further information.
Splitting season accounts can be done if the current account holder makes this request in writing to our office before the season tickets are printed. Complete address and contact information of the parties' involved need to be included with this request. The original Season Subscriber must mail or fax this written request to the Broadway in Cincinnati office. 120 E. 4th St., Cincinnati, OH 45202 or fax to 513.369.4362.
Although you may know the show you have a conflict with ahead of time, we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. Exchange information will be in your handbook which will come with your Season tickets.
For security purposes, only the person who may access information or order additional tickets tied to a subscription account must be the same person whose name is on the account. We are happy to provide additional tickets to any Broadway in Cincinnati show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account.
Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.
Another benefit of being a subscriber is that at renewal time, you can elect to pay for your subscription with 3 easy payments. Just get your renewal to us before the deadline and mark the Easy Payment Plan option of the renewal form. This payment plan is only available using a valid credit card with an expiration date which extends past the final payment date. If you are asking for a change to a higher priced night or location, please make the payment for the lower amount. If we are able to process your request the second and third payments will be higher. Please refer to your renewal form for pricing information.
You’ll receive a pre-addressed envelope with your renewal materials. If you have any questions, give us a call at 800.294.1816.
A Broadway show makes a great outing, event or fundraiser! If you have a party of 10 or more, you can get more information here, or call our Group Sales office at 513.369.4363.
Please check out the options here on our website for answers to all your questions. If you still can't find the answer, email us or call us at 513.241.2345 [M-F 9am - 5pm].
If your question has not been answered, please contact Cincinnati Customer Service so that we may be able to speak with you personally.
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