Cincinnati Group FAQs



How many people constitute a group?

Group minimums vary by performance, but generally groups are of 10 or more. See show pages for specific minimums.


Are there Discounts available for Groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket. Call 513.369.4363 for more info.


Do I save any fees by booking a group?

Yes, one of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group.


Are there Student or Senior rates available to the show?

Many performances do offer a special rate to student and senior groups. Please call or email your group sales manager at 513.369.4363 to discuss the various options available to your group.


What happens if our schedule changes and we can no longer make it to the show?

While group tickets are non-refundable once purchased, we may be able to exchange your tickets for a different night based upon availability*. Please contact your group sales managers for more details.

*Price increases may apply


What if the show is cancelled?

If a show is cancelled due to unforeseen events, your group will be given the option of switching performances to attend a different night or you may have a full refund issued to you.


Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!


Do you have any local restaurant suggestions?

The Aronoff Center is located within a short walk of many great restaurants in Downtown Cincinnati. The following websites will give you some guidance on where to go.

·         Downtown Cincinnati Inc

·         Cincinnati USA


Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations, check out our Family Guide. or contact your group sales manager to discuss the show content.


Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your group sales manager can give you more details on the payment options upon reservation.

What if I reserved 35 tickets but only need 32?

Not a problem! You are more then welcome to adjust your group numbers as needed up until the agreed upon final payment date.

What if I reserved 35 tickets and really need 40?

No problem again! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We’ll do our best to get them as close as possible to the rest of your group, but sometimes availability prevents us from doing so.


Does my group all have to sit together?

Not at all. As long as you have met the group minimum of tickets, your group may spread out throughout the theatres various pricing levels. Some group members will love the close up experience, while others love a nice mid balcony view. No matter where you sit though, you’ll be sure and have a wonderful time.

Can I save money by coming in to pick the tickets up?

No need to trouble yourselves with a trip down to the office. We will mail you your tickets or leave them at will call at no additional charge. Feel free though to pop in and say hi anytime you are downtown!

Where is the Broadway Group Sales office located?

The office is located in the Administrative offices in the Aronoff Center.  Enter the Building on 7th Street ( between Walnut Street and Main Street).  We are located on the 3rd floor.


I’ve lost my tickets. What can I do?

This is a scary feeling, but take a deep breath and relax because we can re-print your tickets for you. If you have lost your seats or they have been stolen, we can reprint them and leave them for you at will call the night of the show. The old tickets will be voided out to ensure no one else uses your ticket to see the show.

How long is the show?

Run times vary per performance. Generally shows run about 2hr and 30min including intermission. Please see the individual show page for exact run times.


How do I get THOSE seats?

While we would all love to have seats in the first few rows, it isn’t always possible due to our many season ticket holders. Rest assured though, that your seats will be the very best available at the time of reservation.


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