Masks must be worn by everyone at all times in the venue.
Other COVID-19 related health protocols may include (but not limited to) required temperature checks, testing, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. As conditions change, we may need to change our protocols based on public health guidelines and applicable law. If we make changes to our protocols, we will send an update to ticket holders by email, post an update on our social media channels, and update this website. Any ticket holder who does not follow any of these Covid-19 protocols may be asked to leave the theatre, and their ticket will not be refunded. If you have accessibility questions or need additional assistance related to the venue’s Covid-19 policies, please email CincinnatiService@broadwayacrossamerica.com or call us at 800.294.1816 Monday through Friday from 9 a.m. to 5 p.m.
We’ve stepped up our cleaning game to ensure a healthier environment for our guests.
Hand Sanitizing Stations
We’re making it easy to wash your hands frequently by adding more hand sanitizing stations throughout the venue.
Contactless Entry & Payments
Your phone is your ticket to get in, and concessions will offer contactless purchasing options or may be minimized or eliminated. We encourage you to use a debit or credit card at the box office when buying tickets.
Upgraded Air Filtration
For superior air quality, we’ve upgraded our HVAC systems to maximize outside airflow and enhanced filtration in accordance with ASHRAE and government standards.
Employees, crew, volunteers, and vendors will be required to wear masks at all times.
Employees and volunteers will be subject to daily health screenings for symptoms of COVID-19.
An inherent risk of exposure to Covid-19 exists in any place where people gather. Covid-19 is an extremely contagious disease that can lead to severe illness and death. You assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting Covid-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted, and voluntarily waive all claims and potential claims against Ticketmaster, Live Nation, The John Gore Organization, Inc., John Gore Theatrical Group, Inc. d/b/a Broadway Across America, the Venue, the Presenter, the Event, the Event Producers, and their respective affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.