Broadway Across America

Health & Safety

Find out what health and safety protocols will be in place at the theatre for your upcoming show.

Learn More

Find out what health and safety protocols will be in place at the theatre for your upcoming show.

Learn More

General Venue Information

You may visit our theater information page here: BroadwayinCincinnati.com. If you still can’t find the answer, email us. Or call us at 800.294.1816 [M-F 9am – 5pm].

More information may also be found on the Aronoff Center’s website.

The Aronoff Center box office is open from 10 AM – 5 PM Monday-Friday; The box office has extended hours on performance days.

We understand emergencies arise. Please contact the Aronoff Center Box Office at (513) 621-2787 [ARTS] to see how we can assist you.

If the cast and crew are already at the theatre, performances will go on as scheduled except in the event of a Level 3 Snow Emergency issued by the State of Ohio. If the cast and/or crew cannot make it here due to weather or other emergencies, performances may be cancelled. If a performance is cancelled due to weather, full refunds will be provided. If there is a Level 1 or Level 2 Snow Emergency and you opt not to attend, we will try to move you into another performance time.

Detailed information about parking may be found at our Visit page.

With more than 6,000 parking spaces within a two-block radius, there are a variety of parking options for patrons attending performances at the Aronoff Center.

Valet parking at the Aronoff Center is available for most performances in the Procter & Gamble Hall. Valet service opens one hour prior to performance time. Patrons may use any of the valet services around the Aronoff Center. For specific performances and valet availability, call (513) 721-3344.

For your safety and security, all bags and persons are subject to inspection before entering the theater. Over-sized bags, luggage, and backpacks may not be permitted inside the venue. Purses and other small personal bags are allowed. All bags and persons are subject to inspection before entering the theater. Please allow extra time prior to your performance. In accordance with Ohio’s “concealed carry” law, firearms and other weapons of any kind are strictly forbidden in any of the buildings or on the grounds of the Aronoff Center and Cincinnati Music Hall.

Night of Show FAQs

There is no specific dress code. Most people enjoy dressing up to go to the theater, and some events such as opening nights will draw a dressier crowd, but for theatrical performances, you will see people in everything from casual to formal wear.

We recommend that you arrive at the venue at least 40 minutes before the performance to allow plenty of time to park and get seated. The lobby opens one hour prior to curtain and you may enter the theater thirty minutes prior to the start of the performance.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

A variety of alcoholic and non-alcoholic beverages and assorted pre-packaged snacks are available at various lobby locations throughout the Aronoff Center.

For many performances, a selection of the concessions we sell, including most drinks, may be taken into the theater. Information will be provided in the lobby to indicate whether or not you may take your snacks and beverages into the theater. Our concessions staff and ushers also can provide this information.

Outside food and drink can be brought into the theatre if required due to a disability, medical requirements and/or special needs. Guests with specific/special dietary needs due to disabilities, medical conditions and/or special needs should contact us by calling (513) 621-2787 prior to attending the event to arrange for reasonable accommodations.

Seating Questions

View our seating chart here.

A full list of accessible services for the venue may be found here.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theater. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment. To inquire about Limited or Obstructed View seats, please call us at 800.294.1816 [M-F 9am – 5pm].

Buying Tickets

Broadway in Cincinnati strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1. CincinnatiArts.org
  2. Call the Aronoff Center Box Office at (513) 621-2787
  3. In person at the Aronoff Center Box Office downtown at 650 Walnut Street

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

You may also view our Family Guide here for show synopses, show content, and age recommendations.

If you are an eCLUB member and wish to purchase accessible seats for a production, please call us at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT). A full list of accessible services for the venue may be found here.

You sure can! Individual show tickets are available in person at the following location[s]:

Aronoff Center Box Office downtown at 650 Walnut Street

The Aronoff Center box office is open from 9:00 AM – 5:30 PM Monday-Friday; 10:00 AM – 1:00 PM Saturday. On days of a performance, the box office is open Saturday 10AM through intermission of last show and Sunday 11AM through intermission of the last show.

Walk-up sales on the night of the show are subject to availability and cannot be guaranteed.

Lottery and rush ticket policies vary between productions and are often not determined until the day the show premieres. Please follow us on Facebook and Twitter or call us at 800.294.1816 [M-F 9am – 5pm] for more information. If an in-person lottery or rush has been announced, please note that seating is always subject to availability and cannot be guaranteed.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please visit http://tickets.broadwayacrossamerica.com/CINPreference and submit the email address attached to your account. You will receive an email notification with more instructions.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway In Cincinnati eCLUB, CincinnatiArts.org, or the Aronoff Center box office), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is canceled, Broadway In Cincinnati will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theater. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway In Cincinnati homepage.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our national hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email us at SpecialServices@BroadwayAcrossAmerica.com. You may also contact the Aronoff Center directly here.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

Broadway In Cincinnati requires that every person, regardless of age, must have a ticket. Age recommendations vary by production. Please visit our Family Guide for performance descriptions and age recommendations.

All ticket donation requests must be made on organization letterhead. You can request a donation by emailing CincinnatiService@BroadwayAcrossAmerica.com with ATTN: General Manager in Subject Line.

Website Issues

If you are receiving an error message, please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email CincinnatiService@broadwayacrossamerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page. Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT).

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

You’re invited to download our free Broadway in Cincinnati calendar directly to your smartphone. Never miss a performance, get reminders when presales are happening, and share events with your friends and family!

After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when shows go on sale? We’ve got you covered.

http://calrep.ly/2Fi0uOj

For questions or technical support, please call our national eCLUB hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT).

Gift Certificates

Visit our Gift Certificates page to purchase a Gift Certificate for Broadway Across America shows in: Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, Louisville, New Orleans, and San Antonio.

To redeem over the phone please call the Gift Certificate Hotline at 866.698.7469 (Monday – Friday, 9am – 5pm ET). Please note that Broadway Across America gift certificates cannot be redeemed online.

Gift certificates may be redeemed towards most purchases through Broadway Across America, including subscription tickets and eCLUB offers for individual shows. Broadway Across America gift certificates cannot be redeemed for purchases through Ticketmaster, the venue, or any other organization.

Nope! Any gift certificates purchased through Broadway Across America are valid indefinitely. The date you see on many of our gift certificates is simply a placeholder.

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show, with the exception of the one-week Season Option shows. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets go on sale Friday, February 28 at 10am. For more information on purchasing a new subscription, click here.

The price of each subscription seat reflects the face value of your tickets, as well as $50 in processing fees, $28 in facility fees, all applicable taxes, and, if applicable, the Patron Club Subscription Fee of $120 fee for each subscription seat purchased.

Patron subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Patron subscribers. For more information about subscriptions and benefits, please visit our Season page.

Renewing Subscriptions

Renewals begin Friday, February 28 at 10am, and the deadline is April 6, 2020. You can renew by logging into your online account, calling us at 800.294.1816 [M-F 9am – 5pm], mailing your renewal to the address on your invoice, or bringing your invoice in person to our Aronoff Center Box Office.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 800.294.1816 [M-F 9am – 5pm].

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Cincinnati as soon as possible at 800.294.1816 [M-F 9am – 5pm]. During the weekend, you can visit the Broadway representative at the Aronoff Center Box Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

You may call us at 800.294.1816 [M-F 9am – 5pm] or reach us via email at CincinnatiService@broadwayacrossamerica.com. If you prefer to send written communication, please mail to:

Broadway In Cincinnati

650 Walnut St

Cincinnati, OH 45202

If you wish to purchase accessible seats for a subscription, please call us at 800.294.1816 [M-F 9am – 5pm]. A full list of accessible services for the venue may be found here.

Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:

  • Your name and account number
  • The exact seat(s) that you wish to transfer
  • Your friend’s complete information (name, mailing address, phone number, and email address)
  • Written permission for us to transfer your seats

You may send this as an email to CincinnatiService@broadwayacrossamerica.com or via standard mail to our office at 650 Walnut St, Cincinnati, OH 45202.

Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.

During the renewal period, you may call us at 800.294.1816 [M-F 9am – 5pm] to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.

Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.

IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.

Please visit our Shows page for general information about our upcoming productions.

You may also view our Family Guide here for show synopses, show content, and age recommendations.

Yes, you can view the 19/20 Season Subscriber Handbook here.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Cincinnati Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged by 5pm the day before the performance date, and by 3pm on Friday for Saturday and Sunday performances. If making an exchange for THE LION KING or THE BOOK OF MORMON, the change must be made 72 hours before your performance time. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 800.294.1816 [M-F 9am – 5pm] for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online, over the phone 800.294.1816 [M-F 9am – 5pm] or in-person at 650 Walnut St.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway In Cincinnati subscribers are able to pick between several show choices to complete their package. Because these optional shows play in Cincinnati for one-week runs rather than the normal two, comparable seats cannot be guaranteed for all subscribers. Tickets are sold on a first-come, first-serve basis.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 800.294.1816 [M-F 9am – 5pm] and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

Website Issues & Account Manager

If you are receiving an error message, please call our National eCLUB Service Line at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT) or email CincinnatiService@broadwayacrossamerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page. Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT).

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

You’re invited to download our free Broadway in Cincinnati calendar directly to your smartphone. Never miss a performance, get reminders when presales are happening, and share events with your friends and family!

After you download, choose what shows and dates you are interested in and customize your calendar. Just want to see opening nights? Want to be notified when shows go on sale? We’ve got you covered.

http://calrep.ly/2Fi0uOj

For questions or technical support, please call our national eCLUB hotline at 866.880.9572 (Monday – Friday, 9am – 5pm ET/8am – 4pm PT).

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.

You can click “Forgot Password?” at sign-in to receive an email or a text message with a onetime code to reset your password.

Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account.

You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.

Your mailing address can only be updated in the profile section of Account Manager. You can also contact your subscriber hotline to make updates to the way we communicate with you.

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account. Creating an account is simple and secure! Follow the steps here to create an account.

Contact your subscriber hotline to unlink your email from your Ticketmaster account. We will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.

With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.

Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee. Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 513.369.4363 or email Peggy.Hughes@BroadwayAcrossAmerica.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 513.369.4363.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come-first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact Peggy at our Group Sales Department at 513.369.4363.

Please mail checks payable to:

Peggy Hughes

Broadway in Cincinnati

650 Walnut St

Cincinnati, OH 45202

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call Peggy at 513.369.4363.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long and you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 513.369.4363 or email Peggy.Hughes@BroadwayAcrossAmerica.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

If you have a promo code, visit the Groups Promo Code page. Enter your promo code and hit “submit”. On the next screen, select “Find Tickets” next to your desired performance.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Cincinnati. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

Step-by-step instructions for managing tickets through your Account Manager can be found here. If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 513.369.4363 or email Peggy.Hughes@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, click here to visit the login page. Click on “Forgot Your Password,” then enter the Account Number or email address associated with your account and a temporary password will be sent to you. Click on the link provided in the email and enter your new password. If you do not have an Account Number or do not know the email address registered to your account, please contact our customer service hotline at 800.294.1816 [M-F 9am – 5pm].

If you know your password but need to change it, enter your Account Number or email address and current password to log in. Once you are logged in, select “Edit My Profile” on the left side of your screen. Under “Manage Your Settings” click on “Change My Password” to update your password.

To update your personal information, log into your account here and click the “Edit My Profile” button on the left-hand side of the screen.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Subscriber Benefits

What are my benefits as a subscriber?

 

As a Subscriber, you get several advantages and benefits!  You can check out the full list here.

You also get discounts to some neighborhood businesses.  Present your Subscriber Discount Card to unlock these special offerings from our partners in the Theatre District, just for Broadway In Cincinnati Subscribers!

Morton’s

441 Vine Street Cincinnati, OH 45202
(513) 621-3111
Get the Steak & Seafood Special 3-course dinner for $64 per guest, a savings of 40%.

Horse and Barrel

625 Walnut Street Cincinnati, Ohio 45202
(513) 564-9111

Enjoy happy hour prices at Horse & Barrel after the show when you show your card.

Corkopolis

640 Main Street, Cincinnati, OH 45202
(513) 381-3752
Get two glasses of wine and a charcuterie/cheeseboard for just $30 (a savings of 20%.) Enjoy a quick bite before the show, only a block away from the theater.

Prime Cincinnati

580 Walnut Street, Cincinnati, OH 45202
(513) 579-0720
Show your Subscriber card or ticket at Prime 47 (located at 580 Walnut Street across from the Aronoff Center) and receive a complimentary dessert during your visit.

Silver Ladle

580 Walnut Street Suite S700, Cincinnati, OH 45202
(513) 834-7650
Season Subscribers can receive a free Silver Ladle cup of soup or chili with the purchase of any Full Sandwich, Salad, or Chili Entree and beverage. Just show your subscriber card or tickets at Silver Ladle, located just across from the Aronoff Center on 6th Street between Walnut and Main.

We Olive

33 East 6th Street Cincinnati, OH 45202
(513) 954-8875
On performance days, show your subscriber card at We Olive (located on 6th Street between Walnut & Vine) to receive a complimentary gelato with the purchase of 2 meals. Plus, subscribers always get a 15% discount on merchandise purchases when you show your card.

21c Museum Hotel

609 Walnut Street Cincinnati, Ohio 45202
(513) 578-6600
Season Subscribers receive 10% off of published rates with 21c Museum Hotel Cincinnati, Cincinnati’s newest luxury hotel and world-class art museum. Located directly across the street from the Aronoff Center. Use promotional code BROADWAY21c when booking online.

Joseph-Beth Booksellers

2692 Madison Road Cincinnati OH 45208
(513) 396-8960
Every first Saturday of the month, receive 20% off your Joseph-Beth Booksellers Rookwood Pavilion purchase when you show your Season Subscriber card. Excludes giftcards, Bronte, or items already discounted.

Mobile Tickets

Step 1 – In your phone’s web browser go to BroadwayInCincinnati.com

Step 2 – Once there, select the 3 horizontal parallel bars in the top right corner.

Step 3 – Select “MY ACCOUNT”

Step 4 – Select the icon on the blue bar with a figure in a circle. If you see the first letter of your first name in the circle that means you are already signed in and you may skip to Step 6.

Step 5 – Log in using your email address and password. If you aren’t sure which email you used, or what your password is, you can call the Service Center at 800-294-1816 for assistance.

Step 6 – Select 3 horizontal parallel bars in the top left corner.

Step 7 – Select “My EVENTS”

Step 8 – Scroll to the show or benefit you wish to load into your device and hit the “Select Event” button below it.

Step 9 – On this page under “My Tickets” select a seat location and it will pull up the barcode. You must download each seat location individually.

Step 10 – Save the tickets to your Passbook, Apple Wallet, or Google pay, and you are all set! Your ticket will be scanned at the theater from your mobile phone.

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us at 800.294.1816 (Mon – Fri, 9 am to 5pm).

No. If tickets were already printed, then your BroadwayInCincinnati.com Account will display the existing barcode. If tickets have not already been printed, then your BroadwayInCincinnati.com Account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your BroadwayInCincinnati.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your BroadwayInCincinnati.com Account and still do not see your tickets, please contact us 800.294.1816.

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your BroadwayInCincinnati.com Account or your phone’s digital wallet app will be accepted.

Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the theatre.

You can easily send each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1
: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2
: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3
: Add the email address of the person you’d like to send the ticket(s) to and select Done.

The person you’re sending the tickets to must accept the tickets invitation. If they do not accept the tickets, the invitation will expire and they will not be able to access the tickets.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

If for some reason you are not able to access your tickets, please visit the Broadway in Cincinnati window at the Box Office and our Representative will assist you, even if it means printing tickets. No worries – you’ll see the show!

Isn’t that always the way? Although we encourage you to charge your device before you come to the theatre, should you be low on battery please visit the Box Office and our Representative will assist you, even if it means printing tickets you may always go to the box office for assistance.

Family Guide and Content Information

THINKING ABOUT BRINGING THE KIDS TO A SHOW? CONCERNS ABOUT CONTENT? THESE GUIDELINES CAN HELP YOU DECIDE.

We believe that sharing the theatre with youngsters can be a life-changing experience, but some shows are more family-friendly than others. Our guidelines below can give you a general idea of what might be appropriate, but you know your child best. If you have questions or want to talk further about any show’s content, just call us at 800.294.1816.

Generally, if your child can pay attention to a full-length movie in a dark cinema, he or she will probably enjoy a theatrical event. Many shows suggest no children under the age of 4. All children must have a ticket, regardless of age, and any guest causing a disturbance in the theater will be asked to leave.

PRETTY WOMAN: The Musical

Based on the hit romantic comedy of the same name, this musical follows the movie’s storyline about a wealthy businessman who hires an unlikely prostitute to bring along to various business events. As the show unfolds you come to know Vivian as a strong woman who chooses to go after the life she’s always wanted and watch the two form an unexpected love for one another. The musical has minimal profanity and includes overt sexual situations, discussions thereof, and actors undressing. As the Chicago Tribune put it, “This never is a crude nor an offensive show.” Recommended for ages 12+.

Running time: 2 hours and 25 minutes (including one intermission)

WICKED

Like the The Wizard of OzWicked is the definition of family-friendly. And like the classic 1939 movie, younger children may find it too long or be frightened by the show’s flying monkeys, allusions to offstage violence and death of a character. Most children over eight, however, will be delighted by the world of Wicked. Running time is 2 hours and 30 minutes plus a 15 minute intermission. Children under 4 years of age will not be admitted.

Running time: 2 hours and 45 minutes (including one intermission)

 

MY FAIR LADY

This classic musical about a poor flower seller and a linguistics professor determined to turn her into a proper lady is family-friendly.  One scene set in a pub (‘Get Me to the Church on Time’) does include mimed drinking and rowdy behavior.  The show is recommended for kids 8+.

Running time: 2 hours and 55 minutes (including one intermission)

 

FROZEN

Disney on Broadway performances are recommended for a general audience. As an advisory to adults who might bring young people, Disney recommends its productions for ages 6 and up. All persons entering the theater, regardless of age, must have a ticket.  For more information, visit the show’s website.

Running Time: 2 hours and 15 minutes (including one intermission)

 

THE BAND’S VISIT

This charming musical about an Egyptian band of musicians who find themselves far off the beaten path in Israel doesn’t have any adult language, violence or sexual situations.  However, the story it tells is intended for a mature audience.  Recommended for ages 10+.

Running Time: 100 minutes (no intermission)

 

HAMILTON

HAMILTON is the story of America then, told by America now.  Featuring​ a score that blends hip-hop, jazz, R&B and Broadway, HAMILTON has taken the story of American founding father Alexander Hamilton and created a revolutionary moment in theatre—a musical that has had a profound impact on culture, politics, and education.  HAMILTON is appropriate for ages 10+, as there is some strong language.

Running time: 2 hours, 45 minutes (including one intermission)

 

TO KILL A MOCKINGBIRD

This stunning adaptation of Harper Lee’s novel is an educational and powerful examination of racial injustice, and is appropriate for anyone old enough to read the novel and understand the themes within.  TO KILL A MOCKINGBIRD is recommended for ages 12+.

Running time: 2 hours and 35 minutes (including one intermission)

 

HAIRSPRAY

HAIRSPRAY is a bubbly musical featuring a plucky high school heroine who takes on prejudice and racism in her community.  This musical comedy is a lighter take on some serious themes, and is relatively family-friendly.  Recommended for ages 8+.

Running time: Approximately 2 hours and 30 minutes (including one intermission)

 

AIN’T TOO PROUD

AIN’T TOO PROUD follows the career of The Temptations, including all of the highs and lows the group experienced in the music industry.  The show does include many adult situations and some adult language, and is recommended for ages 12+.

Running time: 2 hours and 30 minutes (including one intermission)