Subscriber Resources and Information


Have a conflict with your performance date? No problem! Only Season Subscribers have the exclusive benefit of exchanging tickets to another performance of the same show.

Please note: We recommend you make exchanges as far in advance as possible for best availability. If a show is sold out, or if you are attempting to exchange less than two weeks before your performance, we cannot guarantee that we will be able to accommodate your exchange needs. Exchanges are made from the best available seating, and comparable seating cannot be guaranteed. Ticket exchanges must be completed by close of business the day before the performance date, and by 3pm on Friday for Saturday and Sunday performances. No exceptions can be made.

When exchanging from a lower to a higher-priced performance or into VIP Seating, the price difference must be collected when processing the exchange. Exchanged tickets can be picked up at the Aronoff Center ticket office or mailed (if time allows).

Please note: DEAR EVAN HANSEN has a unique 72-hour exchange policy. This means if you need to exchange, you will need to do so 72 hours prior to the performance date on your ticket as long as inventory allows.

If you need to exchange in advance of the 72 hour deadline, please log in to your account online or call us at 800.294.1816 (M-F, 9am-5pm) and we will do our best to check any remaining inventory for you. Past the deadline, we will not be able to accommodate exchange requests.


Need extra tickets for Broadway in Cincinnati shows? Season Subscribers are given priority access to purchase additional tickets to shows from the best available inventory before they go on sale to the public. Buy now before the public on sale to secure the best seats. Log in to your account or call 800.294.1816 (Monday–Friday, 9am to 5pm) to purchase. (Ticket limits vary by show, and may apply either on a per performance basis, or for the entire show engagement. Ticket limits apply to orders associated with the same name, email address, billing address, credit card number, account number phone number, IP address and/or other information.) No additional tickets for Hamilton

Want to catch a show in another city? Take advantage of your Network Benefits and get access to tickets in any of our 40 cities in the Broadway Across America network. Other Broadway Across America cities can be found here. Contact our national service line to purchase: 877.783.4847.


The price of each subscription seat reflects the face value of your tickets, $40 in handling fees, $3.75 in facility fees per show, all applicable taxes, and, if applicable, the Patron Subscription Fee noted below.

**Patron Club subscriptions (Orchestra Rows DD-O/Loge Rows A-C) include a $120 fee for each subscription seat purchased. Patron Club subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Additional benefits included in Patron Club subscriptions include parking vouchers and recognition in the Playbill for all Season shows.

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. All sales final. No refunds.



Click here to view maps of the Aronoff Center's Procter & Gamble Hall.


All shows take place at the Aronoff Center for the Arts, which is located at 650 Walnut Street in the heart of downtown Cincinnati, and easily accessible from surrounding expressways. For specific directions, click here.

With more than 6,000 parking spaces within a two-block radius, there are a variety of parking options for patrons attending Broadway in Cincinnati performances. Valet parking at the Aronoff Center is available for most performances. For other parking options, click here.


For emergencies, Aronoff Center security can be reached at 513.977.4128. Anyone calling the theater in an emergency must know your name and seat location, so please be sure to leave this information with family or babysitters.


The Aronoff Center will assist patrons with visual, hearing and mobility impairments. For more information, call the venue at 513.621.2787.


The admission or re-admission of latecomers is subject to the producer’s rules for each individual show. Often times, late arrivals will be held in the lobby until there is a scene break when entry will not disrupt the actors and audience, which can be as much as 20 minutes into the performance.


A ticket must be purchased for every person attending the show, regardless of age. If you have questions about show content and age appropriateness, please visit our Family Guide for content advisories and age guidelines.


Did you know that as a Season Subscriber, you get discounts at partner restaurants like Prime Cincinnati and The Silver Ladle when you show your enclosed Subscriber card? Check out all the deals here.


Lost or stolen tickets can be replaced. Be sure to purchase your tickets through Broadway in Cincinnati by phone or online, or at the Aronoff Center to guarantee insurance. Should you lose your tickets, call 800.294.1816 for assistance. For the security of your account, lost or stolen reprints will not be mailed or emailed. They will be held at Will Call for pick up an hour before your scheduled performance. Proper ID is required.

Lost HAMILTON Tickets:
If you misplaced your HAMILTON tickets, they cannot be reprinted until the day of the performance, 1.5 hours prior, at the Box Office Will Call window at the Aronoff Center. Tickets will be held under the original account-holder name and a valid matching photo ID is required for pick up. NO EXCEPTIONS.


We want to make sure you continue to receive important information in a timely way. If you have any changes to your phone, address or email, please log on to My Account at under the Subscription tab and update your information. You can also email your updated information to For your security, all account changes must be submitted in writing.


Patron Subscriptions include parking vouchers that can be used at your choice of several nearby garages, lots and valet stations.

Passes are accepted on show dates only, and Patrons only receive passes for regular season subscription shows, not Special Engagements.

Parking at all locations is subject to availability. Passes are typically accepted 2 hours prior to showtime and 1 hour after the show ends. If you need more details about how to redeem your pass at a particular location, please contact that parking vendor directly. Please notify us of any issues you encounter with individual parking vendors at


  • 7th & Broadway Garage (SE Corner)

  • ABM PARKING (Website)
  • 580 Garage at 580 Walnut St. (enter on Walnut)
  • NE corner of 7th & Main St.
  • Valet lot on SE corner of 8th & Walnut St.

  • CENTER AT 600 VINE GARAGE (Website)
  • 600 Vine St.

  • LAZ PARKING (Website)
  • URS Garage at 36 East 7th St.

  • 120 East 7th St.

  • SW corner of 7th & Sycamore St. (St. Xavier Lot)

  • Valet at NE and SE corners of 6th & Walnut St (in front of Boca & Prime 47)
  • Walnut St. in front of Nicholson’s (open after 6pm)

  • TRI-STATE VALET (Website)
  • NE and SE corners of 7th & Walnut St. (in front of Jeff Ruby’s and Aronoff)

    Sign up to receive messages with us! Click the button below to sign up to be notified via text message when emergencies happen or important dates arise. All you need is the email address associated with your subscription account and a mobile cell phone!


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